Coronavirus - COVID-19

Coronavirus COVID-19

Updated -12/01/21

We ask that anyone entering the practice is wearing a face covering. This is to protect yourself, other patients and our staff. 

For the latest Scottish government guidance on the use of face coverings, please click here.


Please refer to NHS Inform for up to date guidance, advice and how to arrange testing if appropriate.

We are currently running a reduced service. All requests for GP appointments will be triaged by telephone only.   These measures have been put in place to protect our patients and staff.  We would ask that patients do not attend the Practice unless you have been told to do so but would like to reassure our patients that they will be seen by a GP or a Nurse if needed.   

If you feel that you have communication difficulties and would struggle with a telephone consultation please inform Reception staff early in the phone call and an alternative consultation option will be offered.

Repeat prescriptions will be processed however; these will take up to 10 working days from the point of ordering until collection from your local Pharmacy.   If you feel that your prescription request is urgent then please mark it as such.   We would politely ask that all requests for prescriptions are made online via patient access, by email or by posting your repeat request form through the letterbox located in the foyer.   Collection of prescriptions should be made at the Pharmacy of your choice therefore, we would urge all patients to let us know their preferred Pharmacy when ordering.

Our telephone lines are busier than normal therefore we would encourage all of our patients to regularly check our website for further updates and for further information regarding the symptoms and actions to take in relation to COVID-19 are available from NHS Inform or telephoning 0800 028 2816.

On Monday 4 January 2021 the Scottish Government introduced additional protective measures to come into affect from Tuesday 5 January 2021. These measures will be in place at least until the end of January, throughout mainland Scotland.

From Wednesday 6th January 2021, the Scottish Government will be issuing letters to all patients identified at the highest risk (These patients will be classified as shielding). This letter will fully explain the shielding procedure and what is required during this time.  For any shielding patient who cannot work from home, this letter will also act as proof of shielding for your employer which means there is no requirement for a GP fit note or letter.

For further information and regular updates join the text messaging service.  Send a text from your mobile phone with your CHI number which can be found at the top of your shielding notification letter to: 07860064525.

If you require further assistance or support whilst shielding, phone the national assistance helpline on 08001114000.  

This helpline is available Monday to Friday 9am - 5pm.

Our GP’s will not issue medical certificates for anything related to Coronavirus.  It is important that you speak with your employer in the first instance. Help and advice is also available from Citizens Advice. 

For further information on how GP Practices are affected by COVID, please watch the short video produced by NHS Fife.


Thank you for your continued support.

Useful information for patients

Doctors of the World have released Coronavirus (COVID-19) advice for patients in 23 languages, which were produced in partnership with the British Red Cross, Migrant Help and Clear Voice.   To access this document please click here

Information for mental health support can be found here.

The Well - Fife Health & Social Care Partnership.

The Well is a venue where you can drop-in and find out information and receive general advice to help you stay well and independent within your local community.

Every Wednesday and Thursday 10am to 12noon you can join our Well Near Me Waiting Room to speak to a staff member on things that matter to you.

The Wells bring together those who know all about health and social care in your local community such as Local Area Coordinators, Housing Officers, Social Work, Social Security Benefits and a range of other community, health and social care staff. At the Wells you will have a good conversation about what matters to you, whether this is about living a healthier lifestyle, having meaningful activities or living independently in your own home. For further information, please click here.

Your Neighbourhood Professionals. Just a Click Away!