Coronavirus - COVID-19

Coronavirus COVID-19

Updated -17/09/21

We ask that anyone entering the practice is wearing a face covering. This is to protect yourself, other patients and our staff. 

For the latest Scottish government guidance on the use of face coverings, please click here.


Please refer to NHS Inform for up to date guidance, advice and how to arrange testing if appropriate.

We are aware that many of our patients have concerns about not being able to see a GP. The way we are working has changed. All requests for GP appointments will be triaged by telephone in the first instance.  The Clinician will then arrange a face to face appointment if this is neccessary.  These measures have been put in place to protect our patients and staff. We would like to reassure our patients that they will be seen by a GP or a Nurse if needed and our staff are here to help with any concerns you may have. 

We do appreciate that this can be frustrating for our patients but we ask that you bear with us as we try to navigate through these difficult times.

If you feel that you have communication difficulties and would struggle with a telephone consultation please inform Reception staff early in the phone call and an alternative consultation option will be offered.

Our telephone lines are busier than normal therefore we would encourage all of our patients to regularly check our website for further updates and for further information regarding the symptoms and actions to take in relation to COVID-19 are available from NHS Inform or telephoning 0800 028 2816.

Repeat prescriptions will be processed however; these will take up to 10 working days from the point of ordering until collection from your local Pharmacy.   If you feel that your prescription request is urgent then please mark it as such.   We would politely ask that all requests for prescriptions are made online via patient access, via your local pharmacy or by posting your repeat request form through the letterbox located in the foyer.   Collection of prescriptions should be made at the Pharmacy of your choice therefore, we would urge all patients to let us know their preferred Pharmacy when ordering.

Our GP’s will not issue medical certificates for anything related to Coronavirus. How to get an isolation note can be found here. It is important that you speak with your employer in the first instance. Help and advice is also available from Citizens Advice. 

We thank you for your continued support. 

Useful information for patients

Doctors of the World have released Coronavirus (COVID-19) advice for patients in 23 languages, which were produced in partnership with the British Red Cross, Migrant Help and Clear Voice.   To access this document please click here

Information for mental health support can be found here.

The Well - Fife Health & Social Care Partnership.

The Well is a venue where you can drop-in and find out information and receive general advice to help you stay well and independent within your local community.

Every Wednesday and Thursday 10am to 12noon you can join our Well Near Me Waiting Room to speak to a staff member on things that matter to you.

The Wells bring together those who know all about health and social care in your local community such as Local Area Coordinators, Housing Officers, Social Work, Social Security Benefits and a range of other community, health and social care staff. At the Wells you will have a good conversation about what matters to you, whether this is about living a healthier lifestyle, having meaningful activities or living independently in your own home. For further information, please click here.

Local Services. Ready to Help You